Privacy Policy

This Privacy Policy explains how SooqBuyer collects, uses, stores, shares, retains, and protects personal data when you use our marketplace, create an account, publish listings, or communicate through the platform.

We seek to collect only the information reasonably necessary to operate, secure, improve, and support the marketplace.

We may collect account and profile information such as your name, email address, phone number, profile image, user identifiers, and authentication-related information.

We may collect listing and transaction-related information such as titles, descriptions, prices, categories, images, seller details, location details, moderation status, and billing records where applicable.

We may also collect technical, device, and usage information such as IP-related signals, browser and device characteristics, timestamps, cookies or local storage data, interaction history, and security or anti-abuse logs.

Depending on the feature and applicable law, SooqBuyer may process personal data because it is necessary to provide the requested service, necessary for legitimate marketplace operations and security, required for legal compliance, or based on user consent where consent is the appropriate legal basis.

Where consent is relied upon, users may withdraw that consent where legally permitted, but this may affect the availability of certain features or services.

We use personal data to create and manage accounts, publish listings, support buyer-seller communication, process paid features where relevant, send transactional notifications, enforce platform rules, investigate abuse, and improve search and marketplace quality.

We may also use information for analytics, fraud detection, complaint handling, legal compliance, record-keeping, and security monitoring.

Listings are intended to be discoverable by users and, where applicable, by search engines. Information included in public listings, seller display names, locations, and listing images may therefore become publicly visible.

Users should avoid placing unnecessary sensitive personal data in listing descriptions or images unless clearly required for the transaction and permitted by law.

We do not sell personal data. We may share limited data with service providers who support hosting, storage, authentication, analytics, email delivery, payment handling, fraud prevention, moderation support, and customer communication.

We may disclose information when required by law, court order, lawful authority request, regulatory obligation, or when reasonably necessary to protect SooqBuyer, our users, or the public from fraud, abuse, or harm.

We retain data for as long as necessary to operate the marketplace, maintain service integrity, support user accounts, resolve disputes, investigate abuse, comply with legal obligations, and maintain business and security records.

Retention periods vary depending on the type of data, whether an account remains active, whether a listing has been removed, and whether the data is needed for moderation, fraud prevention, legal defense, or regulatory compliance.

Because SooqBuyer may rely on cloud infrastructure and service providers operating in different countries, personal data may be processed or stored outside the user’s country of residence.

Where required by applicable law, we aim to use safeguards, contractual measures, access controls, and organizational protections appropriate to the nature of the data and the transfer context.

Depending on applicable law, users may have rights to request access to their personal data, correction of inaccurate information, deletion, objection to certain processing, restriction of use, withdrawal of consent, or portability where recognized by law.

We may request reasonable verification before responding to privacy requests and may retain certain information where continued retention is legally required or necessary for security, fraud prevention, record-keeping, or dispute handling.

We apply administrative, technical, and organizational safeguards designed to reduce the risk of unauthorized access, misuse, alteration, loss, or disclosure of personal data.

No online service can guarantee absolute security, so users should also protect their accounts through strong passwords, secure devices, and careful control over account access.

For users connected to the United Arab Emirates, Saudi Arabia, and Jordan, SooqBuyer aims to process personal data in a manner that respects applicable personal data protection, consumer protection, and e-commerce compliance expectations relevant to those markets.

Where mandatory local rules provide stronger privacy protections, access rights, consent rules, or restrictions on disclosure or transfers, those mandatory requirements will prevail to the extent applicable.

Local rights and compliance requirements may vary by jurisdiction.

We may update this Privacy Policy as the platform evolves, as legal requirements change, or as operational practices are refined. Material changes may be reflected by updating the date on this page and, where appropriate, by providing additional notice.

If you have privacy-related questions or want to submit a data request, please contact SooqBuyer through the support or contact channels made available on the platform.